Order and delivery

Found an item you absolutely must have? Great!

1. Select the desired color and/or size and click 'Add to cart'. You can continue shopping and return to your shopping cart at any time by clicking the 'Shopping cart icon' in the top right. Please note that placing items in your shopping cart does not automatically reserve them.

2. Are you done shopping? Then it's time to complete your order. Click on the 'Shopping cart icon' in the top right to go to your items. On the next page, you can adjust the quantities if necessary. Then click the 'Proceed to checkout' button. You will be taken to the checkout page, where you can easily fill in all your details on one page.

Please note: once you have completed your order, you can no longer change it, as we process your order immediately to ensure you receive it as quickly as possible.

Frequently asked questions about shipping:

1. What are the shipping costs? Morinia covers the shipping costs. You therefore do not pay any shipping costs.

3. Can I track my delivery? Yes, we ship all our items with Track & Trace. You can track the status of your order via the order status page. You will receive the link to the order status page via email as soon as your order has been shipped. Please note that it may take a while before the Track & Trace status becomes available.

4. What are the delivery times? At Morinia we strive for fast delivery of our products. If you place an order on workdays before 11:00 PM, we aim to process your order the same day. Many of our items are shipped directly by our suppliers. As a result, the average delivery time is 9-15 working days*.

5. What if I am not at home during delivery? If you are not at home at the time of delivery, your package will be kept for 7 days at a PostNL location (Bpost for Belgian orders). You will receive a notification from the driver stating the collection location. After these 7 days, the package will be returned to our warehouse.

6. Wrong address. It is the customer's responsibility to ensure that the provided shipping address is correct. We do our best to speed up processing and shipping, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you think you have provided an incorrect shipping address.

7. Lost or stolen package. We are not responsible for lost or stolen packages. If your Track & Trace indicates that your package has been delivered to your address, but you have not received it, please report this within 14 days of the stated delivery date. We will start an investigation with PostNL and keep you informed until the end of the investigation.