1. Returns within 30 days: At Morinia, we strive to ensure that you are satisfied with your purchase. If for any reason you are not satisfied with a product, we offer a 30-day return policy. You can return the product within 30 days of receipt.
2. Conditions for returns: To be eligible for a return, the product must meet the following conditions:
If the returned product shows defects, flaws, and/or damage not previously reported by the consumer to Morinia, this may affect the consumer's right to a full refund. In accordance with Dutch law, Morinia reserves the right to issue a partial refund in cases where the depreciation of the product is demonstrably due to use that goes beyond what is necessary to ascertain the nature, characteristics, and functioning of the product.
3. Return process: To request a return, please contact our customer service. They will provide you with further instructions and guide you through the return process. Please note that, depending on the product, the order may need to be returned abroad (Asia). Return shipping costs are at your own expense and depend on the courier service you choose (with PostNL €20.00). We recommend sending the return with a trackable shipping method to prevent loss or damage to the package. Returns to an address other than the address in Asia will NOT be reimbursed.
4. Refunds: Once we have received and inspected the returned product, we will process the refund. The refund will be processed using the original payment method used when placing the order. Please note that the processing time for refunds may vary depending on the payment method and financial institution.
5. Damaged or defective products: If you have received a damaged or defective product, please contact our customer service immediately. We will work together to resolve the issue. Depending on the situation, we may send a replacement product, arrange a repair, or process a refund.
6. Non-returnable products: Please note that certain products may not be eligible for return due to hygiene reasons, safety regulations, or other legal restrictions. These include, but are not limited to, products such as earrings, piercings, underwear, bras, swimwear, earplugs, cosmetics, personal care products, and opened consumables, such as cleaning products.
7. Questions and Support: If you have any questions about the return and refund policy or need assistance with returning a product, please contact our customer service. Our friendly staff will be happy to help you and will take all necessary steps to ensure your satisfaction with your shopping experience at Morinia.
